Information for Organisations

How to deactivate / delete my account

Written by James
Updated over a week ago

Can I change the dates of the reminders

How to edit the dates of how often reminders are being sent out

B

Written by Bilal El Kaiss
Updated over a week ago

Your Account is not enabled

What do to if you receive the message "Your account is not enabled" when trying to log in.

B

Written by Bilal El Kaiss
Updated over a week ago

Duplicate Domain

The domain has already been claimed

B

Written by Bilal El Kaiss
Updated over a week ago

You cannot use email addresses from @hotmail or @gmail etc. Please use your work email.

Why personal email addresses are rejected and only work emails are accepted.

B

Written by Bilal El Kaiss
Updated over a week ago

What is reporting?

B

Written by Bilal El Kaiss
Updated over a week ago

What is the timeline delivery log

B

Written by Bilal El Kaiss
Updated over a week ago

I received a message saying that an account already exists with this email address, what do I do?

B

Written by Bilal El Kaiss
Updated over a week ago

Adding a question in a different language

B

Written by Bilal El Kaiss
Updated over a week ago

What is Talent Pool?

B

Written by Bilal El Kaiss
Updated over a week ago

How often are automatic reminder emails sent

B

Written by Bilal El Kaiss
Updated over a week ago

Your Account has been suspended

Reasons why you may see the message "Your account has been suspended"

B

Written by Bilal El Kaiss
Updated over a week ago

Free credits for charities

B

Written by Bilal El Kaiss
Updated over a week ago

Can we customise our emails?

B

Written by Bilal El Kaiss
Updated over a week ago

Adding a Personal or Professional question in the same question profile

B

Written by Bilal El Kaiss
Updated over a week ago

Enable a User

B

Written by Bilal El Kaiss
Updated over a week ago

What is Refnow Inbound?

B

Written by Bilal El Kaiss
Updated over a week ago

Disable a user

How to disable a user from your account

B

Written by Bilal El Kaiss
Updated over a week ago

How to send a reminder to a candidate or referee

B

Written by Bilal El Kaiss
Updated over a week ago

Edit your account

How to edit the name of your Refnow Organisation

B

Written by Bilal El Kaiss
Updated over a week ago

How to download an individual reference as a pdf from your Refnow account

B

Written by Bilal El Kaiss
Updated over a week ago

Edit User

How to edit a Users account details i.e. Email, name, team and permissions.

B

Written by Bilal El Kaiss
Updated over a week ago

How to change or reset your password

How to reset your password or change it if you are not able to remember it

B

Written by Bilal El Kaiss
Updated over a week ago

I can't log in with my email address

How to know if your email address is associated with an active Refnow account

B

Written by Bilal El Kaiss
Updated over a week ago

How do I integrate with my system (integrations)

B

Written by Bilal El Kaiss
Updated over a week ago

Add a new user

How to add a new user on your Refnow Account

B

Written by Bilal El Kaiss
Updated over a week ago

How can I change my company name

B

Written by Bilal El Kaiss
Updated over a week ago

I can't remember my login details

What to do if you cannot remember your login details

B

Written by Bilal El Kaiss
Updated over a week ago

Set up Azure SSO

B

Written by Bilal El Kaiss
Updated over a week ago

Delete a question from a question profile

B

Written by Bilal El Kaiss
Updated over a week ago

Delete entire question profile

B

Written by Bilal El Kaiss
Updated over a week ago

Add a question to a question profile

B

Written by Bilal El Kaiss
Updated over a week ago

Add a new question profile

B

Written by Bilal El Kaiss
Updated over a week ago

Changing my subscription

B

Written by Bilal El Kaiss
Updated over a week ago

What are questions profiles

B

Written by Bilal El Kaiss
Updated over a week ago

How to Delete a Team

Written by James
Updated over a week ago

How to Delete a User

Written by James
Updated over a week ago

Viewing past invoices

How to view invoices from previous months

B

Written by Bilal El Kaiss
Updated over a week ago

User Roles Explained

What each user role means and how do they work.

B

Written by Bilal El Kaiss
Updated over a week ago

Edit a team

How to edit your team's name through your Refnow account

B

Written by Bilal El Kaiss
Updated over a week ago

Add a new team

How to add a team to your account

B

Written by Bilal El Kaiss
Updated over a week ago