Information for Organisations

Add Referees on behalf of a Candidate

Written by James
Updated today

How to deactivate / delete my account

Written by James
Updated today

Can I change the dates of the reminders

How to edit the dates of how often reminders are being sent out

Written by James
Updated today

Your Account is not enabled

What do to if you receive the message "Your account is not enabled" when trying to log in.

Written by James
Updated today

Duplicate Domain

The domain has already been claimed

Written by James
Updated today

You cannot use email addresses from @hotmail or @gmail etc. Please use your work email.

Why personal email addresses are rejected and only work emails are accepted.

Written by James
Updated today

What is reporting?

Written by James
Updated today

What is the timeline delivery log

Written by James
Updated today

I received a message saying that an account already exists with this email address, what do I do?

Written by James
Updated today

Adding a question in a different language

Written by James
Updated today

What is Talent Pool?

Written by James
Updated today

How often are automatic reminder emails sent

Written by James
Updated today

Your Account has been suspended

Reasons why you may see the message "Your account has been suspended"

Written by James
Updated today

Free credits for charities

Written by James
Updated today

Can we customise our emails?

Written by James
Updated today

Adding a Personal or Professional question in the same question profile

Written by James
Updated today

Enable a User

Written by James
Updated today

What is Refnow Inbound?

Written by James
Updated today

Disable a user

How to disable a user from your account

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Updated today

How to send a reminder to a candidate or referee

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Updated today

Edit your account

How to edit the name of your Refnow Organisation

Written by James
Updated today

How to download an individual reference as a pdf from your Refnow account

Written by James
Updated today

Edit User

How to edit a Users account details i.e. Email, name, team and permissions.

Written by James
Updated today

How to change or reset your password

How to reset your password or change it if you are not able to remember it

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Updated today

I can't log in with my email address

How to know if your email address is associated with an active Refnow account

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Updated today

How do I integrate with my system (integrations)

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Add a new user

How to add a new user on your Refnow Account

Written by James
Updated today

How can I change my company name

Written by James
Updated today

I can't remember my login details

What to do if you cannot remember your login details

Written by James
Updated today

Set up Azure SSO

Written by James
Updated today

Delete a question from a question profile

Written by James
Updated today

Delete entire question profile

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Updated today

Add a question to a question profile

Written by James
Updated today

Add a new question profile

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Updated today

Changing my subscription

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Updated today

What are questions profiles

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Updated today

How to Delete a Team

Written by James
Updated today

How to Delete a User

Written by James
Updated today

Viewing past invoices

How to view invoices from previous months

Written by James
Updated today

User Roles Explained

What each user role means and how do they work.

Written by James
Updated today

Edit a team

How to edit your team's name through your Refnow account

Written by James
Updated today

Add a new team

How to add a team to your account

Written by James
Updated today