There are a number of different User Roles available within RefNow. The following describes how they work:

User Role

  • Create new Reference requests.

  • View Reference Requests of people within the same team.

Team Admin Role (An Admin of 1 specific team)

  • Create new Reference requests.

  • View Reference Requests of people within their team.

  • Edit users in their team.

  • Add new users to their team.

  • Make users in their team a Team Admin.

Super Admin Role (An Admin of the total organisation)

  • Create new Reference requests.

  • View Reference Requests of all users within the organisation.

  • Edit all users in the organisation.

  • Add new users to the organisation.

  • Make any user a Team Admin.

  • Make any user a Super Admin.

  • Manage billing for the organisation.

  • Manage subscriptions and credits for the organisation.

  • Edit the organisation name.

  • Create and manage Teams for the organisation.

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