If you are unable to login with your email address this will probably. mean that your email address is not associated with an active Refnow account.
We would recommend trying to reset your password which you can do on this link here: https://app.refnow.co/forgotPassword
Please check your spam and junk folders as this may end up there. You can also request a member of your team that has Super Admin access to check your account and find out which email address was used for the account.
If you are not successful with the steps mentioned above, you can contact us by sending live chat message.